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Smart meter network performance

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    Service requests

    These are 'commands' sent over the network to a smart meter, like a request for a meter reading. This graph shows the percentage of successful requests carried on the network, and the increase in volume over a year.

    Service requests on the DCC network

    Successful 'top-ups'

    Percentage of successful pre-pay 'top-up' requests carried on the network in the last year.

    Top up service requests on the DCC network

    Network availability

    Proportion of time when the network was operating as normal.

    DCC network availability

    Network availability during planned changes

    How often the network ran as normal during planned upgrades.

    DCC network availability during planned upgrades

    First-generation smart meter connections

    Percentage of SMETS1 smart meters successfully connected to the DCC network at the first attempt.

    First generation smart meter connections

    Second-generation smart meter connections

    Percentage of SMETS2 smart meters connected within 15 minutes.

    Second generation smart meter connections
    • Featured
    Major incident management

    Major incident management

    As with any network, there are occasionally incidents which may impact performance and service availability. With 24/7 monitoring, we’re able to identify issues and begin to rectify them promptly

    Read more

    More smart meter statistics

    Follow progress in the smart meter roll-out through a set of fascinating facts and data points.

    Read more

    Further reading

    Discover more

    Network Updates

    Network Updates

    Find out about updates to the smart meter network including key programmes and milestones.
    • Industry insight
    Taking care of energy data could take care of the world
    • article read time 5 min read
    • Jack Hardinges, Josh D’Addario and Joe Massey Jack Hardinges, Josh D’Addario and Joe Massey, Open Data Institute (ODI)

    Taking care of energy data could take care of the world

    Jack Hardinges, Data Institutions Lead, Josh D’Addario, Senior Consultant and Joe Massey, Researcher at the Open Data Institute (ODI), on the growing role data institutions can play in enabling change in the energy sector.
    • News & Updates
    Powering the smart energy revolution
    • article read time 5 min read
    • Mike Hewitt Mike Hewitt, Chief Technological Officer

    Powering the smart energy revolution

    Today we move secure messages from smart meters to our customers systems. We have a core of over 100 standard message types that we validate, secure, transmit across our network.