The DCC provides the secure network enabling energy suppliers to connect to the meters in homes and businesses of their customers and manage them remotely. Our network carries billions of encrypted messages each month between the energy suppliers and their smart metering estate. These messages can only be decrypted and read by the energy supplier responsible for the meter.
As a network operator we don't have access to or control over the settings of your smart meter or visibility of your billing and account. If you have a problem with your smart meter, please speak to the company who provides your gas and electricity and they will be able to help you.
Frequently asked questions
I have a problem with my energy bills
DCC provides the secure data network that enables energy suppliers to connect and remotely manage the smart meters in their customer's premises. All messages carried over our network are encrypted and can only be decrypted by the responsible energy supplier. No billing data is exposed to the DCC and your energy supplier is best placed to resolve any issues you may have.
The timing on my Economy 7/10 heating system is wrong
The settings on smart meters, including the timings, are managed remotely by your energy suppliers. Please contact them regarding your issue.
My in-home display (IHD) isn't working/connected
The in-home display (IHD) is provided by your energy supplier. Please contact them regarding your issue. Please take a look at the Citizen Advice's page for more information on fixing in-home displays.
My smart meter isn't working
Your energy supplier is responsible for the maintenance of your smart meter and is best placed to investigate and resolve issues with your meter. There can be a variety of factors which impact on how the meter operates. Where your energy supplier believes there is an issue with the DCC network they should raise an incident for investigation.
I want to have a smart meter installed
Smart Energy GB is the not-for-profit consumer engagement campaign supporting the rollout, and they have information on smart meters and how to request one from your energy supplier. If your energy supplier has indicated that network coverage is not available and you want to know when it will be, please complete the contact us form.
When will my first-generation (SMETS1) smart meter be migrated on to DCC's network?
The enrolment and adoption of SMETS1 meters on to the DCC network is nearly complete. However, if your meter has still not migrated then please complete the contact us form.
When will you be providing coverage to my area?
Our network covers 99.3% of the UK and there are circa 200,000 homes not covered. Your energy supplier is best placed to confirm whether our network covers your premises.
The firmware on my meter needs to be updated, when will you be doing this?
Our customers use the DCC network to send new firmware to meters. Please speak to your energy supplier about when the firmware will be deployed.
I need a T3 aerial installed
T3 aerials are installed where the Communications Service Provider (CSP) indicates one is needed. There are industry-established processes for your energy supplier to resolve this on your behalf.
I'm concerned about you holding my data
The data transmitted across DCC's network is encrypted and can only be decrypted by the party responsible for supplying the meter. No data is ever exposed to DCC, we only have visibility of the types of messages, not the contents.